YOUR PRIVACY IS MOST IMPORTANT TO US
We may collect and process information that relates to identified or identifiable individuals (“Personal Data”). We collect and process the following categories of Personal Data (specific Personal Data elements listed in each category are examples):
Identity Data: Personal Data about you and your identity, such as your name, ID Proof or Social account such as photo/avatar and username, you may provide on registration or purchase or as part of an account profile.
Transaction Data: Your travel preferences, transactions or purchase, such as a reservation you made, the facilities you may require, prices, properties, activities and other similar information.
Contact Data: Contact info of an individual, e.g. email address (es), physical address (location), phone number(s), or social media or communications platform usernames/handles, as well as a name or other salutation according to your preference.
Location Data: Data relating to your precise location, such as your device’s GPS, or through your interactions with a Bluetooth location beacon, WiFi, or other localization product.
Special Category Data: Personal Data revealing health information, or information relating to wellness.
(Note: this Personal Data may be subject to additional restrictions.)
You may be able to register and create an account on our Digital Services. Registration is optional when you provide a Govt ID Proof. If you choose to register, we will process Identity Data, Preferences Data, and certain Contact Data. We will not store Financial Data, for example, payment credentials of the purchase.
Reservations, Bookings, and Purchases
We process Transaction Data, Identity Data, Preferences Data, Contact Data and certain Special Category Data to complete and provide you with important information regarding your transaction (such as Reservations, Bookings changes, activities, events, cancellations, emergency alerts, etc.) Subject to Your Rights and Choices, we may process the Data to improve our services to you and to create a personalized user experience
Note: For certain reservations and trips you may purchase, we may collect Special Category Data, such as health data, passport information, or other similar information. We collect this information as and when required by Trip designers, governmental authorities. We process this only as necessary for legal compliance, as necessary to fulfil a contract/transaction you request, in connection with your vital interests, or in accordance with your consent. For example, we allow guests to provide health data on some trips so that we can better ensure your safety, or accommodate dietary restrictions. Similarly, we may require passport information so that we can ensure that travellers are able to travel, and as may be required by applicable law.
Call Centers and Support
We process Transaction Data, Identity Data, Location Data, Preferences Data, and Contact Data when you contact us via our call center, chat, contact us forms, or other support options like rapid emergency support. For example, you may speak with a call center associate that quickly identify your need of the moment without losing much time identify your details. These measurements have significance when dealing with emergency, Health concerns and Rapid action teams support.
Note: We may preserve your call data to our customer records. In the case of support calls, and subject to applicable law, your call may be recorded and analysed. We may derive information from these recordings to provide quick support for the moment.
User Content & Social Media
We process Identity Data to your User Content if you choose to submit User Content (e.g. comments, forum and social media posts, etc.) through Digital Services. If you use a social media service to post User Content that references our official accounts, your comment or content may appear on our Digital Services. Subject to Your Rights and Choices, we may also use your feedback and Preferences Data to improve our services and to create a personalized user experience
Note: Any User Content you provide may be made public as soon as you post it on our Digital Services. We do not screen comments or other postings for personal or inappropriate content in the platform
Consistent with our legitimate business interests, we may personalize our Digital Services. To do so, we may link together and analyze the Personal Data that we hold about you. Personal Data processed for personalization purposes, whether or not linked, may be augmented with Preferences Data. We may create Preferences Data, or obtain it from third parties, using Personal Data we hold about you. We process Preferences Data so that our communications and Digital Services are more relevant to you. For example, we may greet you by name, provide better recommendations to you, tailor communications to your interests, and use the information to guide overall improvements to our products and services. We may also use Preferences Information to share special offers or discounts as our valuable guest.
If you use any social media plugin, API, or other similar feature, use an event hashtag or similar link or otherwise interact with us or our Digital Services via social media, we may make your post available on our Digital Services or to our registered users not to general public. We may share, rebroadcast, or redisplay Identity Data or other information in the post to the extent permitted by the relevant social media
Note: For certain reservations and trips you may purchase, we may collect Special Category Data, such as passport information, or other similar information. We collect this information as and when required by governmental authorities. We process this only as necessary for legal compliance, as necessary to fulfill a contract/transaction you request, in connection with your vital interests, or in accordance with your consent. For example, we allow guests to provide health data on some trips so that we can better ensure your safety, or accommodate dietary restrictions. Similarly, we may require passport information so that we can ensure that travelers are able to travel, and as may be required by applicable law.
We will not share your Data in any manner with business or marketing partners in connection with promotions, events, products, and services that are promoted, managed, supported, or otherwise undertaken with that third party. We implement reasonable administrative, technical, and procedural security measures to safeguard the Data you provide us. Please note, we do not warrant perfect security and we do not provide any guarantee that your Personal Data or any other information you provide us will remain secure.
It is possible for you to use some of our Digital Services without providing any Personal Data, but you may not be able to access certain service features or view certain authentic user generated contents.
By default, you will have the following choices regarding the Data we process:
We withdraw your consent to use Location Data after the trip.
We withdraw all of your data (Except Identity Data & transaction data) after the trip.
We withdraw all of your data by every operational year calendar unless you keep your profile active in our site to manage your travel credits, special offers..etc
You may opt out of the creation or other processing of Preferences Data by automated means